B2B TERMS AND CONDITIONS
1.GENERAL INFORMATION ABOUT THE COMPANY
Benibeca is a brand owned by Anvi Spain Producción Moda S.L. Its registered office is Residencial Azahares, Casa 1D, Espartinas, 41807, Seville, Spain.
Commercial Register information:
Commercial deed: 197/2017
Date of the commercial deed: 30st of January, 2017
Entry number: 1/2017/2.073.0
Registered on the 8th of February, 2017, in the 6324th volume, inscription 1, page SE-112567
Tax identification number (CIF): B90305657
Main e-mail address: firstname.lastname@example.org
Telephone number: +34 660130696
2. B2B ONLINE PLATFORM
BENIBECA offers an easy, quick and efficient way to place wholesale orders directly through a private B2B platform inside of the benibeca.com website. We also offer the possibility to connect via API online marketplaces to our own site powered by Woocommerce.
*If an online marketplace cannot connect to Woocommerce automatically, we would study other options.
3. NEW B2B USER REGISTRATION
If you are an entrepreneur interested in accessing our B2B area, these are the quick and easy steps that you should follow:
Step 1: Request an account at https://benibeca.com/b2b-wholesale by fulfilling the form.
Step 2: Send an introductory email to email@example.com, so that we can decide the type of account proper for your case and which currency (€ or $) we should assign to your account, mainly – but not only – based on the country.
Step 3: Our team will set up and customize the account for you, and you will be sent the login information (username and password) via email.
4. HOW TO PLACE A B2B ORDER THROUGH THE WEBSITE
Step 1: Log into the website at https://benibeca.com/b2b-wholesale using your user and password. You can change the password whenever you wish (either by selecting the “Lost password” option before logging in, or by clicking on “Account details” once inside your account).
Step 2: On the left menu (+), you will see linesheets assigned to you. Click on one of them, and all the products from that linesheet will be displayed to you. You will be seeing another version of our public website, but with wholesale products and prices.
Step 3: Add to cart the products that you wish to purchase. You will see the stock available underneath each size.
Please note that this is the only way that retailers will be able to see their linesheets and the stock available. We will not send any Excel or any other type of document to individual customers (except for specific online marketplaces that cannot connect via API), as it would be impossible to keep track of stock properly.
Step 4: Proceed to checkout and complete the process by selecting “Payment via Bank Transfer” – unless you have received other specific instructions from our team, based on previous negotiations. At this point, your order will be set as On Hold and your Purchase Order (PO) will be generated and available on your profile.
Step 5: Our team will review your order and make any necessary adjustments – such as shipping fees or discounts, if applicable -, according to previous negotiations. Once the review has been finished, the Purchase Order will be updated on your profile, and you will receive an automatic email with our bank account details for the transfer.
Step 6: You should now make the payment to the bank account that you have previously received via email.
- If you’ve been assigned euros (€) as your currency, please make your transfer to the € account.
- If you’ve been assigned dollars ($) as your currency, please make the payment to the $ account.
Step 7: Unless a special and different agreement has been previously signed, our team will start processing your order when the payment has been received. The products will be sent to the provided address as soon as possible, or on the previously agreed date.
Step 8: The final invoice will be available on your profile when the payment and the shipping have been completed.
Step 9: You can contact firstname.lastname@example.org for any administrative or logistics issues or doubts during the entire process.
5. MINIMUM ORDER
In general, a minimum of 30 units is required for placing wholesale orders.
6. MINIMUM RE-ORDER
If a customer wishes to place several orders throughout the same year/season, only the first order should reach the minimum of 30 units. The following orders would only need to reach a minimum of 10 units. For re-orders, the shipping cost is not included.
Regarding the shipping, there are two possibilities available:
- We could arrange the delivery, using the courier companies that we work with, and applying the next general terms for shipping costs.
- Or, we could use a third-party express courier account if a customer owns one. If that were the case, please let our team know.
In general, free shipping is applied to:
- EUROPE: Orders over 1200€.
- UNITED STATES and CANADA: Orders over 1500$.
- CENTRAL AMERICA and LATIN AMERICA: Orders over 1800$.
Shipping costs are not included for the next areas, independently of the order:
- MIDDLE EAST
Shipping costs are not included for re-orders during the same year/season.
If you wish to know how long it would take for an order to arrive to your address, or what shipping conditions would apply to your specific case, please contact email@example.com and our team will solve your doubts as soon as possible.
Also, please note that exceptional situations that are not under our control – such as a virus outbreak – could trigger delays during delivery.
8. ORDER CONFIRMATION AND PAYMENT
These are the general terms for order confirmation, unless a client has reached to another specific and exceptional agreement with our team.
Usually we require payments in advance to have orders produced and/or shipped to the customer. Exceptionally, other conditions could be negotiated in very specific cases.
- If a client wishes to pre-order for the coming season, they should pay a 30% of the total amount of their order in advance as order confirmation. Except for very exceptional circumstances, we will not produce an order if a confirmation has not been received first. The other 70% must be paid before the shipping of the goods.
- If a client wishes to order for the current season (based on stock availability), but they don’t want to receive their products just yet, they should pay a 30% as order confirmation, so that we can hold the requested stock for them. The other 70% must be done before the shipping is made.
- If a customer wishes to order or reorder for the current season (based on stock availability), and to receive the products immediately, they should pay the 100% of their order before shipping.
All payments should be made via bank transfer, unless other instructions have been specifically given by our team to a customer.
9. RETURN POLICY
All orders are thoroughly inspected before delivery to make sure that they are in perfect condition.
Wholesale returns are only accepted if an agreement has been previously made with a specific client stating that they could return the products that they have not sold by the end of the season and that we would refund the corresponding amount once the aforementioned products have arrived at our warehouse and they have been inspected by our team. This clause only applies to certain clients with whom a specific agreement has been signed.
10. CANCELLATION POLICY
If a client decides, for whatever reason, to cancel their order, they will not be refunded the initial 30% order confirmation. This amount is requested to finance production, and whether the customer finally wishes to be delivered the goods that he had ordered or not, these have already been produced, with all the costs generated by the production process. This is the reason why we cannot accept these refunds on cancellations.
11. MARKETPLACES AND DROPSHIPPING
We also do dropshipping with international online marketplaces that may be interested in selling our products.
Our website is powered by Woocommerce, and our system is easy to connect via API to other websites in order to automatically sync stock levels. If an online marketplace that wishes to sell our products cannot connect to Woocommerce yet, our team would send them a specific link containing an Excel document which is connected to our site and that updates the stock every hour. This way, each time a third-party website wishes to see the updated stock for our products, they would only need to redownload the file. Thus, other websites that we work with would have access to our real-time stock levels without necessarily having to connect via API.
Dropshipping terms and conditions would be negotiated individually with each specific marketplace.
12. INFORMATION AND FOLLOW UP
All questions related to sales terms and all technical issues should be addressed to firstname.lastname@example.org.
All doubts and questions related to payments or logistics should be addressed to email@example.com.
Alternatively, we can also be reached from Monday to Friday from 9:30 a.m. to 5:30 p.m. (Spanish time, CET or CEST, depending on the time of the year), at +34 660130696, or via Whatsapp at the same number.
13. INTELLECTUAL PROPERTY
All illustrations, images, texts and works on the website www.benibeca.com, or any other similar material that our team may give access to B2B customers to, are under copyright protection and worldwide intellectual property laws.
Nevertheless, our marketing department may send digital or physical assets ( as images, videos, texts, logos, fonts, etc.) to our wholesale customers, so that they can use them for commercial purposes, in order to increase sales in their own stores and to fulfill their marketing objectives. On these cases, our team will specify what uses of our materials are allowed. Any other prohibited use would be against intellectual property laws.
The products offered are in conformity with Spanish and European laws. The purchaser is responsible for ensuring that purchases and imported products from our site conform to local laws.
Photographs and texts illustrating the products are not contractual. BENIBECA will not be held responsible for any errors as depicted in photography or text. BENIBECA will not be held in breach of contract due to products being out of stock, acts of nature, or strikes (of postal services, communications, or any methods of transportation). BENIBECA will not incur any responsibility for losses due to resent, trading loss, loss of profit, loss of chance, damages or any other expenses not derived from BENIBECA´s fault. BENIBECA will not be held responsible for delays due to customs controls, exceptional emergency situations, or any other actions taken by any local authorities.
BENIBECA is released from any responsibility if any content from third-party sites that cite benibeca.com contravene the legal and lawful provisions in force.
15. LAW AND JURISDICTION
Benibeca strictly complies with Spanish law. In the event of any legal actions, the jurisdiction and applicable law would correspond to Spanish courts.
BENIBECA is committed to not revealing any personal or confidential client information. All client information is deemed confidential and is only used for internal purposes of processing your order as well as to establish communications between BENIBECA.COM and its customers. The courier companies in charge of the delivery of the orders will only have access to the essential personal information in order to fulfill the delivery.
ANVI Spain Producción Moda S.L. guarantees full and complete compliance with the regulations contained in Spanish Organic Law 3/2018, of 5th December, on the Protection of Personal Data and the Guarantee of Digital Rights, and the EU General Data Protection Regulation (GDPR) of May 25th, 2018, and any other relevant legislation.
In accordance with Spanish law, customers have the right to access, correct, delete and cancel or limit personal data concerning themselves. For any request concerning your personal data, please write to firstname.lastname@example.org or send a letter, indicating your first and last name/s to ANVI Spain Producción Moda S.L., Residencial Azahares, Casa 1D, Espartinas, 41807, Seville, Spain.