FAQ

DO YOU HAVE DOUBTS?

You can make a purchase from any country in the world. We offer worldwide free shipping for all orders. All prices featured on the website include shipping cost worldwide.

If you need to cancel or make any changes to your order such as shipping address and items ordered, please send an email to customers@benibeca.com within 1 hour of making your purchase. The subject line of this email must read ‘CHANGE OF ORDER’ or ‘CANCEL ORDER’ for the request to be processed. Once this period of time has passed, your order may have already been processed and shipped. If that were the case, the return shipping cost will be borne by the purchaser.

Please make sure you have checked all the folders in your inbox, including the junk and spam folders.

  • If you still cannot find your confirmation email, but you have received an email from the courier company, then do not worry: your order is on the way!
  • If you have not received an email from the courier company either, please write to customers@benibeca.com to ensure you provided the correct email address during checkout, and our support team will assist you in resolving the issue.

BENIBECA is committed to providing products of the highest level of manufacturing possible and all products are thoroughly inspected before they are delivered. If you are not satisfied with your order, or if you have simply changed your mind, we will be happy to exchange or refund the products concerned. Except in the very unlikely event that the order arrives incomplete or damaged, the shipping cost of the return and the cost of the second delivery will be borne by the purchaser. How? In the case of returns, the amount correspondent will be deducted from the purchaser’s refund due. In the case of exchanges, he will be asked to make a transfer to our bank account or to pay via PayPal.

All exchanges and returns must be made within 14 calendar days from the day you receive your order. Items requested to be returned or exchanged, must be in original condition and original packaging. Worn items will not be exchanged unless deemed faulty by the BENIBECA team. Items purchased on sale or discounted are not refundable. Sale items can only be exchanged provided they have not been worn.

Exchange requests will be subject to product availability. BENIBECA will issue a refund to the purchaser in the event that the price of the item in exchange is less than the originally purchased item.

Refunds will be made within 14 calendar days from the moment we receive back the returned goods.

Before making any order, we ask you to please consult our Size Chart.

In the event that you have bought a wrong size, we will be happy to exchange it, subject to availability. The shipping cost of the return and of the second delivery will be borne by the purchaser, though. How? The purchaser will be asked to pay the correspondent amount via bank transfer or PayPal.  

  • You have 14 calendar days from the day you receive your order to make an exchange.
  • All items must be in original condition, as well as the packaging and any other gift or bonus that might have been included in the box.
  • Worn items cannot be exchanged.

Products on sale will not be refunded. They could be exchanged if they have not been worn and they are still in their original condition. The cost of the return shipping and of the second delivery will be borne by the purchaser. How? The amount correspondent will be deducted from the purchaser’s refund due.

A percentage of the price of each product sold is donated to charitable projects, related either to social issues or environmental care. If you want to find out more information about the projects we are currently collaborating with, please visit our Mission page. When completing an order, purchasers will be able to choose which project they’d like their money to go to.

For all B2B related issues or doubts, please write an email to the following address: sales@benibeca.com. Our team will assist you as soon as possible.

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