TERMS AND CONDITIONS

PRICES

All prices featured on the website include shipping cost worldwide.

Payments can be made in both, Euros (€) and Dollars ($).

In the case of orders to countries outside of Spain, the purchaser agrees to act as the importer of the products concerned.  All customs duties, local taxes, right to import taxes or state taxes arising at the delivery destination will be the responsibility of the client and are not included in the price of the products. These fees are not affiliated with www.benibeca.com. It is the full responsibility of the client to ensure the payment of these fees to their local authorities.

We reserve the right to modify the prices of products at any time. All invoiced prices will reflect the price indicated at the time of order, subject to availability. 

 

ORDER

When ordering for the first time, the customer must create an online account with updated personal information. Customers also have the possibility to make a purchase as guests. If they choose this option, they will have to introduce their personal details again each time they wish to make a new purchase. Once an order has been received and its contents confirmed, the sales contract will be deemed in effect.

At the moment of completing the order process, the purchaser must accept the Benibeca Privacy Policy and the General Terms and Conditions of Sale, and by competing the order process, the purchaser confirms that he has read, understood and accepted them. By sending the order form by electronic means, the purchaser thereby unconditionally accepts to respect the agreement with BENIBECA and the General Terms and Conditions of Sale. By sending the order form completed, the buyer agrees to having understood and accepted the prevailing General Terms and Conditions of Sale.

 

CONFIRMATION

Once having clicked on the confirm button for the online order, the client agrees to accept the General Terms and Conditions of Sale. Once BENIBECA has received the order, the contract will be in effect.

 

DELIVERY AND COST

At www.benibeca.com we deliver our products worldwide and we offer free shipping for all orders, regardless of the country of destination. All product prices featured on the website include the shipping cost.

All orders received from Monday to Friday before 2:30 PM (CET or CEST, depending on the period of the year) will be processed and sent on the same day. All orders received afterward will be prepared and sent on the next working day.

Approximate delivery times:

  • Spain (Peninsula and Balearic Islands): 24h
  • Spain (Canary Islands): 24-48h
  • European Union: 4-5 working days
  • International (rest of the world): 5-7 working days

Neither BENIBECA nor the various transport companies will be liable for any failure to deliver as a result of an incorrect address. Given the case, the cost of the second delivery to the correct address would be borne by the purchaser. In that case, the BENIBECA team would indicate to the purchaser the bank account or PayPal account to which he should transfer the amount correspondent to the cost of the second delivery. If the purchaser decided to cancel his order, he would receive a refund of the total amount that he originally paid, minus the cost of the return shipping.

Requests for deliveries to P.O. Boxes cannot be accepted.

The goods will be delivered directly to the purchaser. Upon delivery, the purchaser should verify the contents and conditions of the delivered goods. The signing of the delivery slip constitutes confirmation that the order has been fulfilled.

All products are inspected prior to shipment and are in perfect condition. In the event that your order is incomplete or items are damaged, you should refuse the delivery and note on the delivery slip your motive for refusal. You should then contact BENIBECA to inform about your refusal and to request a new delivery. In order to do so, please send an email to customers@benibeca.com or send notice via registered letter to ANVI Spain Producción Moda S.L. Residencial Azahares, Casa 1D, Espartinas, 41807, Seville, Spain.

In this case, the cost of the second delivery will be borne by BENIBECA. Or, if you so wish, you could cancel your order and a refund will be issued. To cancel your order, please return the product to the shipper and contact BENIBECA at customers@benibeca.com.

If you are not present at the time of delivery, a notice will be left and you will be asked to contact the carrier to fix a new delivery time. If a second attempt is made to deliver your goods and it is unsuccessful, the transport company will return the goods to BENIBECA. In this case, the return shipping cost will be billed to the purchaser. This payment will be deducted from the purchaser’s refund due.


PAYMENTS

BENIBECA accounts are held at BBVA (Banco Bilbao Vizcaya Argentaria) in Spain. Payments can be made via a Virtual TPV through a REDSYS secure platform, via PayPal, direct bank transfer, or any other payment method enabled by the company. 

All orders from Spain include a 21% VAT, according to current legislation.

  • Information concerning the security of PayPal payments can be found at paypal.com.
  • Information about the Virtual TPV through the REDSYS platform is available at redsys.es.

All information exchanged with the purpose of processing a payment will be encrypted. This data cannot be detected, intercepted or used by third parties. This data will not be stored in our IT system. For any further information, please feel free to contact us at customers@benibeca.com.

 

ORDER CANCELLATIONS, RETURNS AND EXCHANGES

BENIBECA is committed to providing products of the highest level of manufacturing possible and all products are thoroughly inspected before they are delivered. If you are not satisfied with your order, or if you have simply changed your mind, we will be happy to exchange or refund the products concerned. Except in the very unlikely event that the order arrives incomplete or damaged, the shipping cost of the return and the cost of the second delivery will be borne by the purchaser. How? In the case of returns, the amount correspondent will be deducted from the purchaser’s refund due. In the case of exchanges, our team will ask him to make a transfer to our bank account or to pay via PayPal.

All exchanges and returns must be made within 14 calendar days from the day you receive your order. Items requested to be returned or exchanged, must be in original condition and original packaging. Worn items will not be exchanged unless deemed faulty by the BENIBECA team. Items purchased on sale or discounted are not refundable. Sale items can only be exchanged provided they have not been worn.

All return and exchange requests should be sent either to customers@benibeca.com or via notified letter to: ANVI Spain Producción Moda S.L., Residencial Azahares, Casa 1D, Espartinas, 41807, Seville, Spain. On your message, please explain the reason for return and notify your requested action: exchange or refund.

Refund requests, when granted, will be for the purchase price of the item. The return delivery cost will be borne by the purchaser except in the exceptional cases mentioned above.

Exchange requests will be subject to product availability. BENIBECA will issue a refund to the purchaser in the event that the price of the item in exchange is less than the originally purchased item. The cost of returning the items and the cost of the second delivery will be borne by the purchaser.  

If you need to cancel or make any changes to your order such as shipping address and items ordered, please send an email to customers@benibeca.com within 1 hour of making your purchase. The subject line of this email must read ‘CHANGE OF ORDER’ or ‘CANCEL ORDER’ for the request to be processed. Once this period of time has passed, your order may have already been processed and shipped. If that were the case, the return shipping cost will be borne by the purchaser.

Refunds will be made within 14 calendar days from the moment we receive back the returned goods.

 

WRONG SIZE

Before making any order, we ask you to please consult our Size Chart.

In the event that you have bought a wrong size, we will be happy to exchange it, subject to availability. The shipping cost of the return and of the second delivery will be borne by the purchaser, though. How? The purchaser will be asked to pay the correspondent amount via bank transfer or PayPal. 

 

INFORMATION AND FOLLOW UP OF YOUR ORDER

Please address all ordering and follow up questions to customers@benibeca.com. Alternatively, we can be reached from Monday to Friday from 10 am to 6 pm (Spanish time, CET or CEST, depending on the time of the year) at + 34 660130696 or via Whatsapp at the same number.

 

B2B

For all B2B related issues or doubts, please write an email to the following address: sales@benibeca.com. Our team will assist you as soon as possible.

 

INTELLECTUAL PROPERTY

All illustrations, images, texts, and works on the website www.benibeca.com are under copyright protection and worldwide intellectual property laws. Accordingly, and in accordance with the Code of Intellectual Property, only private use of the website is permitted. Any other use, without the written consent of BENIBECA, will be deemed counterfeit and sanctioned under the Code of Intellectual Property.

 

RESPONSIBILITY

The products offered are in conformity with Spanish and European laws. The purchaser is responsible for ensuring that purchases and imported products from our site conform to local laws.

Photographs and texts illustrating the products are not contractual. BENIBECA will not be held responsible for any errors as depicted in photography or text. BENIBECA will not be held in breach of contract due to products being out of stock, acts of nature, or strikes (of postal services, communications, or methods of transportation). BENIBECA will not incur any responsibility for consequential damages due to resent, trading loss, loss of profit, loss of chance, damages or expenses. BENIBECA will not be held responsible for delays due to customs controls, exceptional emergency situations, or if, for any reason, local authorities decide to confiscate any parcel. 

Bond hypertexts can return towards other sites that cite www.benibeca.com. BENIBECA is released from any responsibility if the content of these sites would contravene the legal and lawful provisions in force.

 

LAW AND JURISDICTION

The current sales contract is subject to Spanish law. In the event of any legal action, the jurisdiction applicable will correspond to Spanish courts.  

 

CONFIDENTIALITY

BENIBECA is committed to not revealing any personal or confidential client information. All client information is deemed confidential and is only used for internal purposes of processing your order as well as to establish communications between BENIBECA.COM and its customers. The curriers in charge of the delivery of the orders will only receive the essential personal information in order to fulfill the delivery.

You can find more information about confidentiality and our Privacy Policy and Data Protection by reading our Legal Advice section.

ANVI Spain Producción Moda S.L. guarantees full and complete compliance with the regulations contained in Spanish Organic Law 3/2018, of 5th December, on the Protection of Personal Data and the Guarantee of Digital Rights, and the EU General Data Protection Regulation (GDPR) of May 25th, 2018, and all other relevant legislation.

In accordance with Spanish law, customers have the right to access, correct, delete and cancel or limit personal data concerning themselves. For any request concerning your personal data, please write to customers@benibeca.com or send a letter, indicating your first and last name/s to ANVI Spain Producción Moda S.L., Residencial Azahares, Casa 1D, Espartinas, 41807, Seville, Spain.

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