All orders for Europe and the Americas are fulfilled from our logistics hub in Ibiza, Spain.

All orders to Europe and the Americas are shipped via DHL Express — insured and fully tracked.

Delivery times vary by destination:

Spain & Europe (EU Countries):

• Standard Delivery — 4–6 business days.
• Express Delivery (DHL Express) — 2–3 business days

United Kingdom:
Express Delivery (DHL Express) — 2–3 business days

United States & Canada:
Express Delivery (DHL Express) — 2–3 business days

Central & South America:
Express Delivery (DHL Express) — 3–5 business days

Delivery estimates may vary depending on customs processing. Orders placed before 12:00 (CET/CEST) ship the same day.

Shipping costs depend on your destination and order value.
Complimentary shipping applies in many regions or above specific thresholds.
For full shipping costs and regional details, please visit:
Shipping, Payments & Returns

Yes. Complimentary shipping applies in many regions or above specific order values.
Thresholds and conditions vary by destination.
For detailed shipping conditions, click here:
Shipping, Payments & Returns

Any customs duties, local taxes or import fees charged at destination are the responsibility of the customer and are not included in the product price.
For more information about duties and taxes, click here:
Shipping, Payments & Returns

All orders are charged in the currency displayed at checkout.
Prices may appear in EUR, USD, or GBP depending on your region.
All invoiced prices correspond to those shown at checkout at the time of purchase.

Yes. You may request a return or exchange within 14 days of receiving your order, provided items are:

• Unused and unwashed
• In perfect condition
• With all tags attached

Yes. Size exchanges are complimentary.
The replacement item ships once the original item has been received and inspected, subject to stock availability.

Return fees vary by destination and are applied per order, not per item.
The applicable return fee is deducted from your refund.
For full return fees by region, click here:
Shipping, Payments & Returns
Returns are free only for faulty or incorrect products.

No.
Outbound shipping fees are non-refundable
Customs duties and taxes paid at destination are non-refundable

Refunds are issued to the original payment method within 7–10 business days after the returned item has been received and inspected.

Please email support@benibeca.com with:
Your order number
The item(s) you wish to return or exchange
Our team will guide you through the process.

We accept Visa, Mastercard and American Express.
Payments are processed securely via Stripe or PayPal.
All payment data is encrypted and never stored on our servers.

For any enquiries related to orders, shipping, payments or returns, contact us at:
support@benibeca.com