FAQs

PRICES

Regarding orders to countries outside the EU, the purchaser agrees to act as the product’s importer. The client will be responsible for all customs duties, local taxes, right-to-import taxes, or state taxes arising at the delivery destination. These taxes are not included in the price of the products. The client is responsible for paying these fees to their local authorities. These fees are not affiliated with www.benibeca.com.

We reserve the right to modify product prices at any time. All invoiced prices will reflect the price indicated at the time of order, subject to availability.

orders

Customers can create an online account with their personal information when ordering for the first time. Customers can also purchase guests. If they choose this option, they must enter their details again each time they make an additional purchase. The sales contract is effective once an order is received and confirmed.

Upon completing the order process, the purchaser must accept the Benibeca Privacy Policy and the General Terms and Conditions of Sale. The purchaser completes the order process and confirms that he has read, understood, and agreed to them.

By sending the order form electronically, the purchaser unconditionally agrees to respect the BENIBECA agreement and the General Terms and Conditions of Sale. By sending the order form in its entirety, the buyer agrees to understand and accept the prevailing General Terms and Conditions of Sale.

delivery and costs

At BENIBECA we deliver our products worldwide.

All orders received from Monday to Friday before 13:00 PM (CET or CEST, depending on the period of the year) will be processed and sent on the same day. All orders received afterward will be prepared and sent on the next working day.

Approximate delivery times*:

Spain & Europe
Free Shipping / 24-48 Hours

UK & North America
15 EUR / 2- 3 Working Days

South & Central America
20 EUR / 3 - 5 Working Days

UAE
25 EUR / 3 - 5 Working Days

Asia
30 EUR / 3 - 5 Working Days

Australia
30 EUR / 3 - 5 Working Days

*In the event that the package is held in customs, delivery times may be affected. We will do everything on our part to expedite the process, but we cannot guarantee the described delivery times.

Neither BENIBECA nor DHL Express will be liable for any failure to deliver due to an incorrect address. 

Requests for deliveries to P.O. boxes cannot be accepted.

The goods will be delivered directly to the purchaser. Upon delivery, the purchaser should verify the contents and conditions of the delivered goods. The signing of the delivery slip constitutes confirmation that the order has been fulfilled.

If you are not present at the time of delivery, you will receive a notice from the courier company. Please contact the corresponding company in order to schedule a new delivery. If finally the order has not been delivered, the courier will return the goods to BENIBECA. In this case, the return shipping cost will be billed to the purchaser. This payment will be deducted from the purchaser’s refund due.

All orders from Europe include VAT, as per current legislation. Orders outside of Europe do not include import taxes.

**Return shipping costs during discount periods such as Black Friday or January Sales will be borne by the customers.

payments

BENIBECA accounts are held at  Evolve Bank & Trust in The Usa. Payments can be made via a secure Shopify gateway, Stripe, via PayPal, or any other payment method enabled by the company.

Information concerning the security of PayPal payments can be found at paypal.com

Information about the security and Privacy Policy of the Stripe gateway can be found at stripe.com

All information exchanged with the purpose of processing a payment will be encrypted. This data cannot be detected, intercepted or used by third parties. This data will not be stored in our IT system. For any further information, please feel free to contact us at hello@benibeca.com

COMBINING DISCOUNTS

Discounts offered for subscribing to our newsletter or through other promotional campaigns cannot be combined with any other discounts, sales, or promotional offers, unless explicitly stated otherwise.