CANCELLATIONS, RETURNS AND EXCHANGES

BENIBECA is committed to providing products of the highest manufacturing level possible, and all products pass quality control before they are delivered. If you are not satisfied with your order or have changed your mind, we will be happy to exchange or refund the products concerned. Except in the improbable event that the order arrives incomplete or damaged.

All exchanges and returns are accepted within 15 calendar days from the day you receive your order. Items requested to be returned or exchanged must be in original condition.

Find the Dhl Express return label in your order and call DHL to arrange the picking.
Refund requests, when granted, will be for the purchase price of the item minus 19 euros (return cost).

Refunds will be made within seven calendar days from the moment we receive back the returned goods. The shipping cost is not refunded.

 

WRONG SIZE

Before making any order, we ask you to please consult our Size Chart.

Exchange requests will be subject to product availability. If there is no stock for the size exchanged or product, you need to contact hello@benibeca.com. They will be happy to help you with other options and possibilities. 

The cost of second shipping is free. 

 We are offering a product hand exchange using our courier service for clients located in Spain to make things easier for you. 

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